STORE POLICIES

At Babes and Botanicals, I want to give my customers the most enjoyable shopping experience, one that will leave them satisfied and happy with their purchase. That’s why I believe that my store policies should be fair, clear and transparent. Below you’ll find a list of all my policies. If you can’t find the information you’re looking for - please don’t hesitate to contact me today!

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OUR SHIPPING POLICY

How I Do It

Processing time

Handmade prints are packaged and shipped by me in the UK

I am a 1 human team and will endeavour to get your prints packaged and sent off as soon as possible. 

Please allow 1-3 days processing time for your orders before they are posted.

Postage 

Orders are shipped by the Royal Mail, first class post to the UK and Standard shipping for the Rest Of The World. 

UK Estimated delivery 3-5 business days

Rest of the World Estimated delivery 5-7 business days. 

The further away from the UK you are the longer it will take to arrive. 

COVID-19 Update 

Due to the ongoing Coronavirus Pandemic postal services are experiencing delays. Your patience during this times is appreciated.

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

 

RETURNS AND REFUNDS

How It Works

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Dispatch items back within: 30 days of delivery

 
I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

  • Items on sale

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

PRIVACY AT BABES AND BOTANICALS

Trust Me with Your Information

What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do you collect information?

When you fill in the contact form, subscribe to the mailing list or conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email or telephone.

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at [your email] or send us mail to: babesandbotanicals@gmail.com.

 

POLICY UPDATES

I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If I make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.